Shipping Policy

Thank you for shopping with QuenchSea. This policy explains how and when your order will be processed, shipped and delivered. By placing an order you agree to the terms below.

Order processing

Orders are processed within 1 week after payment is confirmed. You will receive a confirmation email when your order is placed and a second email with tracking once it ships.

If we are experiencing a high volume of orders, processing may take longer — we will contact you by email if there is a significant delay.

How long does shipping take?

Please allow up to 4 weeks for delivery.

Shipping rates & delivery estimates

Shipping charges for your order are calculated and displayed at checkout. Delivery estimates are calculated from the date of dispatch, not the order date. Free or discounted shipping promotions, where offered, will be applied automatically at checkout.

Order tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for the tracking information to become active. If you have not received tracking within 5 business days of your order, contact us at info@quenchsea.world.

Customs, duties & taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information before ordering.

Delays

QuenchSea is not responsible for delays caused by the shipping carrier, customs processing, severe weather, or other circumstances beyond our control. We will do our best to keep you informed if we become aware of any delay affecting your order.

Damaged or lost packages

If your order arrives damaged, please keep the packaging and email us photographs within 7 days of delivery so we can arrange a replacement or refund. If your tracking shows your package as delivered but you have not received it, contact us and we will open an investigation with the carrier.

Incorrect addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any re-shipping costs.

Returns & refunds

For information on returns, exchanges and refunds, please see our refund policy or contact us directly. QuenchSea orders are covered by a 30-day money-back guarantee.

Contact us

Questions about shipping or your order? Email us at info@quenchsea.world and we will be glad to help.